Customer support

Our goal is your satisfaction. Choose the channel that matches your requirements the closest and find the answers to al your questions.

  • K2 vega. Learn what’s new in the current version of the K2 Information System.
  • K2 infoservis. Main customer portal for use in reporting unexpected system behavior and entering new requests for developing K2 products.
  • K2 helpdesk. Got a problem with your server, other hardware, or the cloud? Tell us about it here.
  • K2 documentation. Complete help for the K2 information system online.
  • K2 TV. Video portal with original content – video tips, webinars and recordings of conferences and seminars.
  • K2 DC operating rules. Are you a customers of our data center? Read the operating rules.


K2 vega
Every year we develop a new version of the K2 business system for you. The newest one is called K2 Vega and it follows on from the fully web-based solution that we already presented in the last version. Our developers have spent countless hours developing the new version, focusing their efforts on key areas such as financial planning, Business Intelligence (BI) and the use of K2 on mobile devices.
K2 vega brings the ability to plan financially and thus make better management decisions. In the area of company management, we have created a new set of dashboards (in Power BI), which allows you to monitor key indicators in clear reports. In logistics, we have simplified warehouse registration, in e-commerce we have incorporated artificial intelligence (AI). We have also significantly simplified logging into K2 and improved web K2 for working on mobile. Accountants will be pleased with the new time stamps, while managers will be pleased with the evaluation of the material from the point of view of delivered quality. We wish you pleasant work from anywhere!

K2 infoservis

Infoservis is our main communication channel with you. It contains not only the error reporting section, but also customer support ready to help you as quickly as possible. Infoservis also includes a discussion forum for a wide range of K2 users. It contains various topics, advice, tutorials and the experiences of other users.


K2 helpdesk
Our K2 helpdesk provides customer support for hardware and cloud services. If you have any problems with your IT infrastructure, our technicians will be happy to help you fix them immediately.

K2 documentation
Need to check how something works or whether your actions are the right ones? The complete online documentation of the K2 Information System can help you with this. It’s there for users, technicians and system administrators.

K2 TV
Our video portal provides a wide range of useful information. For example, we regularly record accounting video tips for you – short videos with tricks to make your daily work easier, or webinars designed for users and administrators. On K2 TV you will also find recordings of our conferences or accounting seminars.

Operating rules of the data center
These Operating Regulations establish binding rules, conditions and procedures related to the operation of the K2 data center in Ostrava at Koksární 1097/7 Street, 702 00. It is binding for all persons who enter or move around the premises of the K2 data center, while these persons are obliged to comply with these Operating Regulations.

Do you want to write us sth about our products or e-shop? Do not hesitate to write us.
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