We got greater user clarity, configurability and system adjustments tailored toindividual users and their groups. We view the clear structure of the system, simple operation and certain configurability for software non-professionals, including the fact that we are capable of carrying out a user setting or configuration of many functionalities ourselves (no intervention from a developer is required) as the advantage. Thanks to the generally open platform, it is also possible to implement the specific requirements of the user in the system. We are also satisfied with the approach of the coordinators, developers and customer centre, who really help us out "over the phone".